Communication as a precondition for quality patient care

    Authors

    Keywords

    communication, nursing care, healthcare

    DOI

    https://doi.org/10.15836/ccar2024.652

    Full Text

    Effective communication in healthcare can improve the patient experience, encourage collaboration, and contribute to better health outcomes. (1) Nurses play a leading role in this, as they have direct interaction with patients. The connection between communication and quality healthcare is evident in-patient satisfaction with the care provided, both physical and emotional. (2) The development of communication skills - both verbal and non-verbal- as well as the holistic adaption of the individual, is essential for providing quality nursing care. Communication is one of the key elements in nursing, encompassing all areas of activity such as therapy, education, rehabilitation, prevention and health promotion. Nurses must create positive relationship with patients to effectively educate them about their health conditions and the course of treatment. This ensures that patients follow the given instructions, fully understand their care plans, and can identify potential issues early. They also need to communicate with the patient’s family members, and everyone involved in the patients care while navigating stressful situations, explaining complex medical concepts in simple terms, and offering emotional support while maintaining professional boundaries. Effective communication with patients and their families engages them in their own healthcare, helping patients recover in the shortest possible time. Nurses need to master verbal, non-verbal, and written communication to provide compassionate care, which reduces the chances of errors and ensures patients safety. It’s all about empathy, clarity and consistency.

    Literature

    1. Kourkouta L, Papathanasiou IV. Communication in nursing practice. Mater Sociomed. 2014 February;26(1):65–7. https://doi.org/10.5455/msm.2014.26.65-67
    2. Zumberi N. Komunikacija u zdravstvu (Graduation thesis). Pula: Sveučilište Jurja Dobrile u Puli. 2024. Available at:. https://urn.nsk.hr/urn:nbn:hr:137:488570
    Cardiologia Croatica
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    Communication as a precondition for quality patient care

    Extended Abstract
    Issue11-12
    Published
    Pages652
    PDF via DOIhttps://doi.org/10.15836/ccar2024.652
    communication
    nursing care
    healthcare

    Authors

    Petra Jambrović Posavec*ORCIDCounty Hospital Čakovec, Čakovec, Croatia
    Lana PožgajORCIDCounty Hospital Čakovec, Čakovec, Croatia
    Tina NovakORCIDCounty Hospital Čakovec, Čakovec, Croatia
    Rebeka KerovecORCIDCounty Hospital Čakovec, Čakovec, Croatia
    Martina JurasORCIDCounty Hospital Čakovec, Čakovec, Croatia
    Nataša MatošORCIDCounty Hospital Čakovec, Čakovec, Croatia

    *Correspondence email: petrovska007@gmail.com

    Full Text

    Effective communication in healthcare can improve the patient experience, encourage collaboration, and contribute to better health outcomes. (1) Nurses play a leading role in this, as they have direct interaction with patients. The connection between communication and quality healthcare is evident in-patient satisfaction with the care provided, both physical and emotional. (2) The development of communication skills - both verbal and non-verbal- as well as the holistic adaption of the individual, is essential for providing quality nursing care. Communication is one of the key elements in nursing, encompassing all areas of activity such as therapy, education, rehabilitation, prevention and health promotion. Nurses must create positive relationship with patients to effectively educate them about their health conditions and the course of treatment. This ensures that patients follow the given instructions, fully understand their care plans, and can identify potential issues early. They also need to communicate with the patient’s family members, and everyone involved in the patients care while navigating stressful situations, explaining complex medical concepts in simple terms, and offering emotional support while maintaining professional boundaries. Effective communication with patients and their families engages them in their own healthcare, helping patients recover in the shortest possible time. Nurses need to master verbal, non-verbal, and written communication to provide compassionate care, which reduces the chances of errors and ensures patients safety. It’s all about empathy, clarity and consistency.

    Literature

    1. 1.
      Kourkouta L, Papathanasiou IV. Communication in nursing practice. Mater Sociomed. 2014 February;26(1):65–7.DOI
    2. 2.
      Zumberi N. Komunikacija u zdravstvu (Graduation thesis). Pula: Sveučilište Jurja Dobrile u Puli. 2024. Available at:.Link